Person using computer

Online Security

Online Banking Security
Millennium Bank uses the most advanced security available on the Internet today.  The same level of security used in our branches is also employed in our Internet Banking products.  All sensitive information is encrypted and online access requires a Personal ID and a password known only to you.  (Note: Only valid account-holders should know the Internet Banking ID and Internet Banking PIN)  Designed and tested with and by industry experts, Millennium Bank Internet Banking state-of-art technologies will protect your information.

Government regulators oversee all of our banking operations including Internet Banking.  In addition, government agencies audit our operations to ensure we comply with the best business practices and the law.

Besides the security measures already mentioned, we employ internal bank controls to ensure optimum security for your Internet Banking.

About Security
At Millennium Bank, we recognize security concerns and we are serious about security issues.  In addition to our high security standards offline, we incorporate many security tiers in the Millennium Bank Internet Banking system.  Every possible effort is made to ensure that your account information is protected from unauthorized access.  For questions regarding security issues, please call 423-238-1111 and ask for Customer Service.

SSL and Firewalls
Millennium Bank Internet Banking is accessed through a Secure Socket Layer (or SSL).  This means all data transmitted to or from Millennium Bank’s computer system is encrypted using the most sophisticated security available to protect your money and privacy.  Several firewalls exist to prevent unauthorized access to the system and to ensure your information is accessible only by using a correct Internet Banking ID and Internet Banking PIN.

Security Software on Processing System
Millennium Bank Internet Banking is a secure area.  No one can view, obtain, or intercept information from this secure area without a proper Internet Banking ID and Internet Banking PIN.

Microsoft Internet Explorer:  Upon entering users will find a completely closed lock in the lower right corner indicating a secure connection.  The lock will remain closed as long as you remain in the Millennium Bank website or if you log into NetTeller using your ID and PIN.

Note: You may receive a message to change your browser settings when requesting a document from a secure area.  Follow your browser instructions.

Protecting Information Online
It is very important that only you know your User ID and Password.  This is the only way your account may be accessed.  Three (3) unsuccessful attempts will lock out the User from accessing their account.  If a user becomes locked out, they must call the Millennium Bank Customer Service Department at 423-238-1111.

Email Solicitation
Millennium Bank does not solicit information (SSN, account numbers, credit card numbers, passwords, etc.) by means of email.  If you receive an email requesting confidential information from someone claiming to represent Millennium Bank, do not respond to the email.  Please call 423-238-1111 to report any solicitation of this kind that you receive.

Account Numbers Not Visible
Your account numbers are not visible Online and cannot be found anywhere on Millennium Bank Internet Banking.  A “Pseudo Name” is used in place of an account number to maximize the security of your Internet Banking experience.

Automatic Log Off
After a ten-minute period of inactivity, the system will automatically log you off and force you to re-enter your User ID and Password.

We are constantly upgrading our system to include the most recent Internet Security Features.  Suspect reports are generated daily to monitor and ensure that no one is attempting to log in to your account that shouldn’t have access.

Your Role in Security
Choose a good Personal Identification Number!  You should carefully select a PIN that is hard to guess and never use a work that can found in the dictionary.  Memorize your PIN! Even the best PIN is worthless if it’s written on a note attached to your computer or an entry in your checkbook.

Do not share your Internet Banking PIN with anyone else.  Your PIN is designed to protect the privacy of your banking information, but it will only work if you keep it to yourself.  If you think your PIN has been compromised, change it immediately online and immediately contact the Bank.  Call us at 423-238-1111 or send us a note using our Contact Us page.

Change your Login ID and PIN as often as you wish.  (We recommend changing your PIN at least once each month.)

Don’t leave your computer unattended during a NetTeller session – click on “exit” to end your session.

Once you have finished conducting your banking on the Internet, always sign off before visiting other Internet sites.

If anyone else has access to your computer, clear your browser’s cache in order to eliminate copies of Web pages that have been stored on your hard drive.

Avoid using Public Internet Access Terminals when conducting your Internet Banking.

Important Note:  While we continue to do everything possible to ensure the security of our system, we are not responsible for any breach of security that is outside of our control.